Heal Your Body Clinic Fulfillment Policy

 

1. Overview: At Heal Your Body Clinic, we are committed to providing high-quality, patient-centered health services. Our fulfillment policy outlines the procedures for scheduling, payments, cancellations, refunds, and service expectations to ensure a smooth and transparent experience for our patients.

 

2. Appointment Scheduling & Confirmation: Appointments can be scheduled via our website, phone, or in person.A confirmation email or text message will be sent upon successful booking.Follow-up reminders will be sent 24–48 hours before the appointment.

 

3. Payment & Billing: Payment is required at the time of service unless prior arrangements have been made.We accept cash, credit/debit cards, HSA/FSA payments, and other approved payment methods.For subscription-based or ongoing treatment plans, payment must be made according to the agreed-upon terms.

 

4. Cancellation & Rescheduling Policy: Patients must notify the clinic at least 24 hours in advance to cancel or reschedule an appointment.Cancellations made within less than 24 hours may be subject to a cancellation fee.No-shows without prior notice may be charged the full appointment fee.

 

5. Refunds & Service Adjustments: Fees for completed services are non-refundable.If a patient is dissatisfied with a service, we encourage open communication, and adjustments may be considered on a case-by-case basis.Prepaid packages or programs may be eligible for a partial refund if canceled before completion, subject to an administrative fee.

 

6. Late Arrivals: Patients arriving more than 10 minutes late may be asked to reschedule or may receive a shortened appointment to accommodate other scheduled patients.

 

7. Compliance & Patient Responsibility: Patients must provide accurate health information and follow the treatment plan recommendations.Non-compliance with prescribed care or clinic policies may result in the discontinuation of services.

 

8. Emergency Situations: In case of a medical emergency, patients should call 911 or visit the nearest emergency room.Heal Your Body Clinic does not provide emergency medical services.

 

9. Changes to This Policy: Heal Your Body Clinic reserves the right to update this policy at any time. Changes will be communicated via our website or directly to patients as necessary. For any questions or concerns, please contact us at our office via phone call, text, email or contact form.