Customer Support Policy

At Heal Your Body Clinic, we are committed to providing exceptional customer support to ensure a seamless experience for our patients. This Customer Support Policy outlines our service standards, response times, and how you can reach us for assistance.

1. Contacting Customer Support

You can reach our support team through the following methods:

Email: Jamie@healyourbodyclinic.com
Phone Or Text: 928-487-4113

2. Support Hours

Our customer support team is available during the following hours:

Monday – Friday: 9am central - 5pm central
Saturday – Sunday: Closed
Holidays: Limited or unavailable

We strive to respond to all inquiries within 24-48 hours during business hours.

3. Types of Support Provided

Our customer support team can assist with:

✔ Appointment Scheduling & Rescheduling
✔ Billing & Payment Inquiries
✔ Technical Support for Online Services
✔ General Information About Our Services
✔ Feedback & Complaints Handling

For health-related concerns, please schedule a consultation with Dr. Jamie or Mary Wilson, NP. Our support team cannot provide health advice.

4. Response Time Guidelines

We aim to address your inquiries within the following timeframes:

General Questions: Within 24-48 business hours

Billing & Payment Issues: Within 2-3 business days

Technical Issues: Within 24-48 business hours

Appointment Requests: Same-day or next business day

Urgent matters will be prioritized, but response times may vary based on inquiry volume.

5. Escalation Process

If your issue is not resolved within the expected timeframe, you may request an escalation:

Contact Customer Support Again – Mention that you need escalation.
Request a Supervisor Review – If unresolved, your case will be reviewed by a supervisor.
Final Resolution – If necessary, the issue will be addressed by management.

We are committed to resolving concerns efficiently and fairly.

6. Privacy & Confidentiality

Your personal information is handled according to our privacy policy. We do not share your data without consent, and all communications are kept confidential.

7. Feedback & Complaints

We value your feedback and are always looking to improve. If you have a suggestion or a complaint, please contact us via email or phone. We will acknowledge complaints within 48 hours and work towards a resolution.

8. Limitations of Support

While we strive to assist with all inquiries, our support team cannot:

Provide health advice, diagnoses, or treatment recommendations.
Process cancellations or refunds outside of our Fulfillment Policy.
Assist with third-party services or issues unrelated to our Website or services.

For health concerns, please book a consult with Dr. Jamie through our booking page.

9. Policy Updates

We may update this Customer Support Policy as needed. Any changes will be posted on our Website, and continued use of our services implies acceptance of the updated policy.